PlexSub is under active development. Features and compatibility may evolve before version 1.0.
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NATIVE CAPABILITY

Support centre. In context.

Bring contextual help closer to administrators and members.

A first-party capability for articles, frequently asked questions and tickets.

DocumentationParticipate in the beta

ROLE IN THE SYSTEM

First-party, complementary and bounded.

A first-party capability for articles, frequently asked questions and tickets.

First-party
Administration. Keeps help and authorised context close to operations.Members. Offers published guidance or personal support inside the portal.
Complements
Articles and tickets are alternative routes that converge on a response or follow-up.
Does not replace
Its scope depends on the help content and support process configured by the operator.

JOURNEY

A common path and an honest outcome.

Alternatives are not presented as mandatory consecutive steps.

  1. 01

    Ask

    A member needs help.

  2. 02

    Choose a route

    An article or ticket addresses the need.

  3. 03

    Continue

    Authorised context accompanies the response and follow-up.

ECOSYSTEM

Relationships within the flow.

Every relationship retains its type, explanation and navigable destination.

Direct

Capabilities that participate explicitly in this journey.

Usuarios localesUsuarios locales contributes as a direct relationship in this flow.

Optional

Connections an instance can enable when required.

Notifications

Configurable channels deliver notices while every destination keeps its own link and availability.

SMTPWeb PushDiscordTelegramAppriseNotifiarrWebhooks
ContextualRelated signals that add operational context without becoming dependencies.14 relationships

Media servers

Configurable servers retain their own identities, permissions and internal administration.

PlexJellyfinEmby
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DEMO VIEW

A visual reference using fictional data.

The image shows a demo instance and does not extend the functional scope described on this page.

Support case administration with operational context
Demo instance with fictional data.

FREQUENTLY ASKED QUESTIONS

Before enabling it.

Does it replace every ticketing system?

It covers the journey enabled by the instance and can coexist with external processes.

What can members see?

Only the help and status made available by the operator.